Our mission is to provide the most trustworthy, transparent, and accurate ratings for service providers in the insurance, insurtech, SaaS, technology, finance, and cloud industries. To achieve this, we follow a rigorous research methodology designed to eliminate bias, prevent manipulation, and ensure that every published review reflects a genuine client experience.
1. Data Collection
We gather data from two main sources:
- Direct Client Submissions – Clients submit reviews via our platform, providing detailed project information.
- Research Outreach – Our team proactively contacts verified clients of listed companies to collect structured feedback.
All reviews include ratings in multiple categories (e.g., service quality, communication, pricing, timeliness, support) and a written testimonial.
2. Verification Process
Every review undergoes multi-layer verification:
- Identity Check – We confirm that the reviewer is a real person and the actual client or representative of the client organization.
- Project Validation – We require documentation such as contracts, invoices, or public project links.
- Moderation – Our in-house moderation team reviews all submissions to ensure compliance with our content guidelines.
3. Rating Calculation
Each review score is weighted equally and averaged across all reviews to produce an overall star rating, displayed to one decimal place. We also calculate sub-scores for each performance category, giving a more detailed view of a company’s strengths.
4. Recency & Relevance
We believe recent feedback is the most valuable. While all verified reviews remain visible, we highlight recent ratings and display the date of submission to ensure transparency.
5. Bias Prevention
Companies cannot pay to alter ratings. Premium subscriptions only influence visibility, not review scores. Our revenue model is independent from our scoring system, ensuring complete integrity.
6. Ongoing Quality Control
We conduct periodic audits of published reviews. If we discover a review that no longer meets our verification standards or is proven false, it is removed.
7. Transparency Commitment
Our methodology is publicly available so businesses and clients know exactly how ratings are determined. We welcome feedback to continually refine our process.